Shipping Policy

Shipping Policy

Why can’t I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Our courier partners may not support the Cash on Delivery option on your delivery address.

Orders
How much time it would take to get me my order?
Normally it takes 2 to 10 days to reach to your doorstep from the date of the order placed. (Delivery time may be exceeded depending upon your location).

How orders on medonoindia.in are delivers to me?
We dispatch your order through reputed logistics partner Blue Dart, Delivery, DTDC, expressbess (Depending upon your location).

How would medono India intimate me when my order is dispatched from its warehouse?
We always keep you informed of the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No, etc

IF YOU RECEIVE AN OPEN OR A TAMPERED PACKAGE AT THE TIME OF DELIVERY, PLEASE DO NOT ACCEPT IT.

There are a few things that you need to make sure of before returning a product.
All items to be returned or exchanged must be unused and in their original condition, and should not be broken or tampered with.
If you had purchased an item with a free gift associated with it and wish to return the item, please also return the free gift.
Return
If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order.

For outright cancellations by you

  • If you cancel your order before your product has shipped, we will refund the entire amount after deducting the actual cost incurred by us in such arrangements made just before shipment.

If the cancellation is after your product has shipped:

  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
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